Ividi’s Terms of Service
Last update: February 2025
The following terms of service (these “Terms of Service”), govern your access to and use of the ividi website and mobile application, including any content, functionality and services offered on or through www.ividi.com or the ividi mobile application (the “Site”) by ividi International Ltd. (19 Johan Van Hoornstraat 2595HP Den Haag, Netherlands) and its subsidiaries, as applicable. ividi International Ltd. and its subsidiaries are collectively referred to as “ividi®” “we” or “us” and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, ividi Payment Terms, found below (“Payment Terms”), ividi’s Community Standards, found on our website, and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found on our website. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request. For additional information on our designated contact points, see the website.
1. Representations and Warranties
This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the ividi services.
The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.
By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
2. Key Terms
AI Creation Models / AI Models are custom artificial intelligence models Sellers can train with their pre-existing work and content for the purpose of allowing Buyers to generate a new work and purchase it.
Buyers are users who purchase services on ividi.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Hourly Contract means an Order based on an hourly Custom Offer with an Hourly Rate.
Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.
Hourly Rate means the rate per hour agreed between Seller and Buyer for an Hourly Contract.
Hourly Weekly Report / Weekly Report means the working hours reported by Seller on a weekly basis in connection with an Hourly Contract.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Service.
Orders are the formal agreements between a Buyer and Seller, including orders via project Page, Custom Offer, Hourly Contracts, Seller AI Model and Logo Maker.
Professions is where eligible Sellers can showcase the Services they offer on ividi based on specific skills.
Sellers / Freelancers are users who offer and provide Services on ividi.
Seller Page is where Sellers can include all of their information, present a portfolio of other works, showcase their Professions and anything that could be helpful to Buyers.
3. Overview (main terms, in a nutshell)
Only registered users may buy and sell on ividi. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Sellers determine their pricing, at their sole discretion. Services on ividi may be offered at a base starting price of US$5 and a minimum Hourly Rate of US$7.25. ividi reserves the right to set a higher base starting price in certain categories.
For fees and payments please read the Payment Terms.
Sellers must fulfill their Orders, and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation and level.
Sellers gain account levels based on their performance metrics. You can read more about it on the Levels section below.
Users may not offer or accept payments using any method other than placing an Order through ividi.com.
When purchasing on ividi, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their project page or unless agreed otherwise between Seller and Buyer. Note: some projects charge additional payments (through project Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
ividi is a marketplace for digital services offered by Sellers. Buyers confirm they will engage all Sellers as independent contractors and will not exercise control over how they perform their work, nor provide supervision or direction on the manner or means by which the services are completed.
ividi retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, and Logo Designs, for ividi marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
We care about your privacy. You can read our Privacy Policy here.
ividi offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
If you are buying on ividi Pro (“Pro Client”), an end-to-end solution for businesses with curated freelance talent, please refer to ividi Pro Terms of Service available here.
Only registered users may buy and sell on ividi. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Sellers determine their pricing, at their sole discretion. Services on ividi may be offered at a base starting price of US$5 and a minimum Hourly Rate of US$7.25. ividi reserves the right to set a higher base starting price in certain categories.
For fees and payments please read the Payment Terms.
Sellers must fulfill their Orders, and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation and level.
Sellers gain account levels based on their performance metrics. You can read more about it on the Levels section below.
Users may not offer or accept payments using any method other than placing an Order through ividi.com.
When purchasing on ividi, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their project page or unless agreed otherwise between Seller and Buyer. Note: some projects charge additional payments (through project Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
ividi is a marketplace for digital services offered by Sellers. Buyers confirm they will engage all Sellers as independent contractors and will not exercise control over how they perform their work, nor provide supervision or direction on the manner or means by which the services are completed.
ividi retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, and Logo Designs, for ividi marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
We care about your privacy. You can read our Privacy Policy here.
ividi offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
If you are buying on ividi Pro (“Pro Client”), an end-to-end solution for businesses with curated freelance talent, please refer to ividi Pro Terms of Service available here.
4. Sellers
4.1 Basics
Sellers create projects on ividi to allow Buyers to purchase their services.
Sellers may also offer Custom Offers and create their own ividi Go AI Creation Models. Eligible Sellers may also offer eligible Pro Clients, Custom Offers on hourly basis as detailed below.
For information about receiving payments, fees and taxes see the Payment Terms.
Sellers may not promote their projects, Seller Page or any ividi content via the Google Ads platform.
Sellers must obtain a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
If you declare yourself to sell on ividi for purposes relating to your primary job or profession, you will be considered as a “Business Seller” and the following additional term will apply to you: (i) Upon creating a project, or upon our request, Business Sellers, will be required to submit the following information and documents to ividi: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Trade registration number or equivalent means of identification and the trade register in which the Business Seller is registered (if applicable); (e) Self certification by the Business Seller committing to only offer products or services that comply with the European Union applicable regulations; and (f)Upon our request, further appropriate documents that prove the information provided. (ii) If a Business Seller fails to provide this information and documents within a given reasonable deadline, ividi may restrict or suspend the account.
Sellers create projects on ividi to allow Buyers to purchase their services.
Sellers may also offer Custom Offers and create their own ividi Go AI Creation Models. Eligible Sellers may also offer eligible Pro Clients, Custom Offers on hourly basis as detailed below.
For information about receiving payments, fees and taxes see the Payment Terms.
Sellers may not promote their projects, Seller Page or any ividi content via the Google Ads platform.
Sellers must obtain a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
If you declare yourself to sell on ividi for purposes relating to your primary job or profession, you will be considered as a “Business Seller” and the following additional term will apply to you: (i) Upon creating a project, or upon our request, Business Sellers, will be required to submit the following information and documents to ividi: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Trade registration number or equivalent means of identification and the trade register in which the Business Seller is registered (if applicable); (e) Self certification by the Business Seller committing to only offer products or services that comply with the European Union applicable regulations; and (f)Upon our request, further appropriate documents that prove the information provided. (ii) If a Business Seller fails to provide this information and documents within a given reasonable deadline, ividi may restrict or suspend the account.
4.2 Projects or projects
Sellers are allowed to post a select amount of active projects based on their level status.
projects created on ividi are User Generated Content.
projects and/or users may be removed by ividi from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:
Illegal or fraudulent services
Copyright Infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, pornographic, inappropriate/obscene
Intentional copies of projects
Spam, nonsense, violent or deceptive projects
projects misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Low quality services or deliveries
Promoting ividi and/or ividi projects through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
projects that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
projects that have been permanently removed for violations are not eligible to be restored or edited.
projects may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
projects may include website URLs to pre-approved URL-patterns contained within the project description and requirements box. projects containing websites promoting content, which violates ividi’s Terms, will be removed.
projects are required to have an appropriate project image related to the service offered. Sellers must deliver the same quality of service as shown on their project images. Recurring deliveries that don’t match the quality shown on the project images may lead to the Seller’s account losing Seller level or becoming permanently disabled.
projects may contain an approved project video uploaded through the project management tools available on ividi, as further described here.
Statements on the project Page that undermine or circumvent these Terms are prohibited.
Eligible projects may set up project Packages to offer their services in structured formats with multiple price points for the selected project.
Certain categories are available only to Pro Freelancers to create projects. If you are not a Pro Freelancer, creating a project for services available to Pro Freelancers only may result in removal of your project.
Sellers are allowed to post a select amount of active projects based on their level status.
projects created on ividi are User Generated Content.
projects and/or users may be removed by ividi from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:
Illegal or fraudulent services
Copyright Infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, pornographic, inappropriate/obscene
Intentional copies of projects
Spam, nonsense, violent or deceptive projects
projects misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Low quality services or deliveries
Promoting ividi and/or ividi projects through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
projects that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
projects that have been permanently removed for violations are not eligible to be restored or edited.
projects may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
projects may include website URLs to pre-approved URL-patterns contained within the project description and requirements box. projects containing websites promoting content, which violates ividi’s Terms, will be removed.
projects are required to have an appropriate project image related to the service offered. Sellers must deliver the same quality of service as shown on their project images. Recurring deliveries that don’t match the quality shown on the project images may lead to the Seller’s account losing Seller level or becoming permanently disabled.
projects may contain an approved project video uploaded through the project management tools available on ividi, as further described here.
Statements on the project Page that undermine or circumvent these Terms are prohibited.
Eligible projects may set up project Packages to offer their services in structured formats with multiple price points for the selected project.
Certain categories are available only to Pro Freelancers to create projects. If you are not a Pro Freelancer, creating a project for services available to Pro Freelancers only may result in removal of your project.
4.4 Levels
Our level system empowers Sellers with metrics demonstrating what drives their progress. As Sellers gain more experience on the platform and advance to higher Levels, they will be eligible for new benefits and tools.
ividi Sellers can gain account levels based on their activity and performance metrics. For Top Rated Seller Level (TRS), eligibility is also based on manual evaluation. Details about the level criteria and the relevant performance metrics can be found here.
In certain categories, the TRS evaluation process may require sellers to complete mandatory tests or other verification steps.
ividi may update the level criteria and the benefits and tools per level from time to time.
Violations of these Terms, may result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system and/or affect your eligibility to certain benefits and tools.
4.5 Pro Freelancers
Pro Freelancers are pre vetted hand-selected professionals vetted by ividi. Applying for ividi Pro is open to everyone: new and existing Freelancers.
Pro Freelancers eligibility is constantly evaluated by ividi to ensure that the quality standards and expectations of the Pro Freelancer selection is kept. ividi retains the right to change a Pro Freelancer status in light of such evaluation. In addition, Pro Freelancers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms, also risk losing their Pro status and the benefits that come with it.
As part of ividi Business Solutions, Pro Freelancers public profile will also be featured on ividi Enterprise catalog. Pro Freelancers may opt-out from ividi Enterprise catalog here.
Pro Freelancers are pre vetted hand-selected professionals vetted by ividi. Applying for ividi Pro is open to everyone: new and existing Freelancers.
Pro Freelancers eligibility is constantly evaluated by ividi to ensure that the quality standards and expectations of the Pro Freelancer selection is kept. ividi retains the right to change a Pro Freelancer status in light of such evaluation. In addition, Pro Freelancers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms, also risk losing their Pro status and the benefits that come with it.
As part of ividi Business Solutions, Pro Freelancers public profile will also be featured on ividi Enterprise catalog. Pro Freelancers may opt-out from ividi Enterprise catalog here.
4.6 Seller Features
ividi Sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
Sellers can send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate ividi’s Terms.
Sellers can send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate ividi’s Terms.
Hourly Contract
Eligible Sellers may offer eligible Pro Clients with Hourly Contracts.
The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 8 hours.
Pro Clients can also ask Seller to define an Hourly Limit on the number of working hours per week, and in such case Seller must include such details in the hourly Custom Offer. Pro Client can modify the Hourly Limit, at any time, and such modification will enter into force immediately. If during a specific week the Seller already reported working hours, the updated Hourly Limit cannot exceed the number of hours already reported by Seller in the same week.
Each of Pro Client and Seller can terminate the Hourly Contract at any time, upon a 24 hours prior notice via the Hourly Contract Order Page. Pro Client can also pause the Hourly Contract at any time, upon a 24 hours prior notice. Sellers must report their working hours, and provide the delivery of their work within the said 24 hours prior notice period and Pro Client must pay the applicable amount on the next weekly billing cycle (as detailed in the Payment Terms).
Any Hourly Contract that had no activity during a period of 3 months will be automatically terminated.
Time reporting:
Sellers should report their hours immediately after performing the work, with sufficient information describing the work performed by them. Once Sellers log their working hours, it will be sent to the client for their review. Sellers are welcome to add additional information and attach any relevant files to provide additional context. Such additional information might be used by ividi’s Customer Support in case of a dispute.
Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract.
Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation.
All working hours performed during a week must be reported by Sunday, 23:59 UTC. Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it.
Additional information about Hourly Contracts is available here.
Eligible Sellers may offer eligible Pro Clients with Hourly Contracts.
The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 8 hours.
Pro Clients can also ask Seller to define an Hourly Limit on the number of working hours per week, and in such case Seller must include such details in the hourly Custom Offer. Pro Client can modify the Hourly Limit, at any time, and such modification will enter into force immediately. If during a specific week the Seller already reported working hours, the updated Hourly Limit cannot exceed the number of hours already reported by Seller in the same week.
Each of Pro Client and Seller can terminate the Hourly Contract at any time, upon a 24 hours prior notice via the Hourly Contract Order Page. Pro Client can also pause the Hourly Contract at any time, upon a 24 hours prior notice. Sellers must report their working hours, and provide the delivery of their work within the said 24 hours prior notice period and Pro Client must pay the applicable amount on the next weekly billing cycle (as detailed in the Payment Terms).
Any Hourly Contract that had no activity during a period of 3 months will be automatically terminated.
Time reporting:
Sellers should report their hours immediately after performing the work, with sufficient information describing the work performed by them. Once Sellers log their working hours, it will be sent to the client for their review. Sellers are welcome to add additional information and attach any relevant files to provide additional context. Such additional information might be used by ividi’s Customer Support in case of a dispute.
Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract.
Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation.
All working hours performed during a week must be reported by Sunday, 23:59 UTC. Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it.
Additional information about Hourly Contracts is available here.
Project Milestones
projects and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each project or Custom Offer’s description and timelines.
Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
projects and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each project or Custom Offer’s description and timelines.
Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
5. Buyers
5.1 Basics
You may not offer direct payments to Sellers using payment systems outside of the ividi platform.
ividi retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, and Logo Designs, for ividi marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
Services and AI generated content requested by Buyer must comply with ividi Community Standards.
Buyers are solely responsible for reviewing any potentially AI-Generated Delivery (as defined below) and other generated content and briefs, and ensuring it fits their needs and complies with ividi’s Community Standards.
When placing an Order on the ividi platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.
You may not offer direct payments to Sellers using payment systems outside of the ividi platform.
ividi retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, and Logo Designs, for ividi marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
Services and AI generated content requested by Buyer must comply with ividi Community Standards.
Buyers are solely responsible for reviewing any potentially AI-Generated Delivery (as defined below) and other generated content and briefs, and ensuring it fits their needs and complies with ividi’s Community Standards.
When placing an Order on the ividi platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.
5.2 Purchasing
Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
You may not offer Sellers to pay, or make payment using any method other than through the ividi.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support on our website.
Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
You may not offer Sellers to pay, or make payment using any method other than through the ividi.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support on our website.
5.3 Recommendation System
We make personalized recommendations of content to our users in order to enhance the experience on ividi. To learn more about ividi’s Recommendation System see our website.
6. Orders
6.1 Basics
Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.
An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
For Orders via AI Models, an Order is created once payment is processed and is automatically marked as complete upon download of the AI-Generated Delivery. In case the AI-Generated Delivery was not downloaded, it is marked as complete within 24 hours after purchasing.
Orders through the Logo Maker are completed once payment is made by the Buyer.
A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will stop and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
Certain projects that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that ividi does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and ividi has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. ividi’s Terms remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.
An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
For Orders via AI Models, an Order is created once payment is processed and is automatically marked as complete upon download of the AI-Generated Delivery. In case the AI-Generated Delivery was not downloaded, it is marked as complete within 24 hours after purchasing.
Orders through the Logo Maker are completed once payment is made by the Buyer.
A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will stop and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
Certain projects that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that ividi does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and ividi has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. ividi’s Terms remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
6.2 Handling Orders
When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their projects or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s level.
Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
Users are responsible for scanning all transferred files for viruses and malware. ividi will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their project Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
ividi reserves the right to mark Orders as “completed” after a revision has been requested in cases where Buyers have not been responsive with their Sellers or if we recognize abuse of the ividi Order system.
When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their projects or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s level.
Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
Users are responsible for scanning all transferred files for viruses and malware. ividi will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their project Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
ividi reserves the right to mark Orders as “completed” after a revision has been requested in cases where Buyers have not been responsive with their Sellers or if we recognize abuse of the ividi Order system.
6.3 Reviews
Reviews provided by Buyers are an essential part of ividi’s rating system. To Learn more about ividi’s review system, please see here.
Reviews will not be removed unless there are clear violations of our Terms.
To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.
Withholding the delivery of services, files, or information required to complete the project’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
Work samples are added to a Seller assets on ividi if the Buyer chooses to publish the delivery while providing a public feedback review, or in case of an AI-Generated Delivery – if the Buyer chooses to allow others to see it.
Reviews are not available for AI-Generated Deliveries on ividi Go
Reviews provided by Buyers are an essential part of ividi’s rating system. To Learn more about ividi’s review system, please see here.
Reviews will not be removed unless there are clear violations of our Terms.
To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.
Withholding the delivery of services, files, or information required to complete the project’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
Work samples are added to a Seller assets on ividi if the Buyer chooses to publish the delivery while providing a public feedback review, or in case of an AI-Generated Delivery – if the Buyer chooses to allow others to see it.
Reviews are not available for AI-Generated Deliveries on ividi Go
7. ividi Go
7.1 Ordering on ividi Go AI Creation Models
Generating Content. Buyers can access Sellers’ AI Models, when available, and initiate content generation by entering prompts and instructions. The AI Model generates a watermarked preview, which Buyers can review before purchasing and downloading.
Daily Usage Limits. Generating content by Buyers is subject to a daily limit. Buyers receive a daily allocation of free drafts they can generate, which automatically renew every 24 hours. ividi reserves the right to update the daily limit, for any reason and at its sole discretion at any time.
Purchasing AI-Generated Delivery. Payment is processed immediately, and the AI generated delivery is available for download after the purchase (“AI-Generated Delivery”).
Involving a Seller for Customization. Buyers can request Sellers, within 24 hours after purchasing, to perform one edit to the AI-Generated Delivery in the scope defined by the Seller. Buyers can always contact the Seller and request further edits or requirements via a Custom Offer.
Generating Content. Buyers can access Sellers’ AI Models, when available, and initiate content generation by entering prompts and instructions. The AI Model generates a watermarked preview, which Buyers can review before purchasing and downloading.
Daily Usage Limits. Generating content by Buyers is subject to a daily limit. Buyers receive a daily allocation of free drafts they can generate, which automatically renew every 24 hours. ividi reserves the right to update the daily limit, for any reason and at its sole discretion at any time.
Purchasing AI-Generated Delivery. Payment is processed immediately, and the AI generated delivery is available for download after the purchase (“AI-Generated Delivery”).
Involving a Seller for Customization. Buyers can request Sellers, within 24 hours after purchasing, to perform one edit to the AI-Generated Delivery in the scope defined by the Seller. Buyers can always contact the Seller and request further edits or requirements via a Custom Offer.
7.2 Content
Content Responsibility & Compliance. Sellers must ensure that any content and materials used to train their AI Model are their original work, do not infringe on third-party rights and comply with all ividi’s Terms, including as detailed in section 10 below (titled “User Generated Content”) and ividi’s Community Standards. Sellers are solely responsible for any content and materials used to train their AI Model, as well as any output and AI-generated Delivery based on their content.
Ownership in Input. To the extent permitted by applicable laws and provided that Sellers hold the necessary rights, Sellers retain their rights in content used to train the AI Model. No Seller is entitled to use another Seller’s AI Model.
Ownership of AI-Generated Delivery. As between Buyers and Sellers, to the extent permitted by applicable laws and subject to full payment, Buyers own the AI-Generated Delivery. For Voice Over AI-Generated Deliveries, to the extent permitted by applicable laws and subject to full payment, Sellers grant Buyers a perpetual, non-transferable, royalty free, worldwide license to use the purchased Voice Over for commercial and broadcasting purposes.
Similarity of Content and Non-Exclusivity. Due to the nature of AI systems, AI-Generated Delivery may not be exclusive and other users may receive similar or identical content. Neither ividi nor the Sellers guarantee that any AI-Generated Delivery is unique or exclusive.
Use of AI-Generated Delivery by Seller. If Buyers allow Sellers to publicly display their AI-Generated Delivery, Sellers may use it to train their AI Creation Models.
Using AI-Generated Delivery. Buyers are responsible for ensuring that their use of AI-Generated Delivery does not infringe on any third party rights and complies with these Terms and applicable laws, including intellectual property rights like copyrights or trademarks.
AI-Generated Content Limitations. AI models generate content algorithmically, and results may sometimes contain unintended biases, incorrect, incomplete or offensive information. ividi does not guarantee the accuracy, reliability, uniqueness or suitability for specific purposes of AI-Generated Delivery or any other AI generated content. You should not rely on such AI-Generated Delivery or any other AI generated content as a sole source of truth. You must evaluate it for accuracy and appropriateness for your use case, including using human review as appropriate.
No Rights in ividi Go. Nothing in this section shall grant Sellers or Buyers any rights in ividi Go, or any third party technology used in respect to ividi Go.
Content Responsibility & Compliance. Sellers must ensure that any content and materials used to train their AI Model are their original work, do not infringe on third-party rights and comply with all ividi’s Terms, including as detailed in section 10 below (titled “User Generated Content”) and ividi’s Community Standards. Sellers are solely responsible for any content and materials used to train their AI Model, as well as any output and AI-generated Delivery based on their content.
Ownership in Input. To the extent permitted by applicable laws and provided that Sellers hold the necessary rights, Sellers retain their rights in content used to train the AI Model. No Seller is entitled to use another Seller’s AI Model.
Ownership of AI-Generated Delivery. As between Buyers and Sellers, to the extent permitted by applicable laws and subject to full payment, Buyers own the AI-Generated Delivery. For Voice Over AI-Generated Deliveries, to the extent permitted by applicable laws and subject to full payment, Sellers grant Buyers a perpetual, non-transferable, royalty free, worldwide license to use the purchased Voice Over for commercial and broadcasting purposes.
Similarity of Content and Non-Exclusivity. Due to the nature of AI systems, AI-Generated Delivery may not be exclusive and other users may receive similar or identical content. Neither ividi nor the Sellers guarantee that any AI-Generated Delivery is unique or exclusive.
Use of AI-Generated Delivery by Seller. If Buyers allow Sellers to publicly display their AI-Generated Delivery, Sellers may use it to train their AI Creation Models.
Using AI-Generated Delivery. Buyers are responsible for ensuring that their use of AI-Generated Delivery does not infringe on any third party rights and complies with these Terms and applicable laws, including intellectual property rights like copyrights or trademarks.
AI-Generated Content Limitations. AI models generate content algorithmically, and results may sometimes contain unintended biases, incorrect, incomplete or offensive information. ividi does not guarantee the accuracy, reliability, uniqueness or suitability for specific purposes of AI-Generated Delivery or any other AI generated content. You should not rely on such AI-Generated Delivery or any other AI generated content as a sole source of truth. You must evaluate it for accuracy and appropriateness for your use case, including using human review as appropriate.
No Rights in ividi Go. Nothing in this section shall grant Sellers or Buyers any rights in ividi Go, or any third party technology used in respect to ividi Go.
8. ividi Logo Maker
ividi Logo Maker allows certain Sellers to offer various original logo designs (each, a “Logo Design”) for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use license (as further detailed below) to the Logo Design embedded with their brand name.
ividi Logo Maker Sellers are chosen manually by ividi editors through an ongoing review process based on quality of designs, seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more. We may use automated systems that analyze Sellers uploaded Logo Design to help detect and prevent infringement or other illegal content, as well as limit the number of active Logo Designs each Seller can offer.
By uploading a Logo Design to ividi Logo Maker you represent and warrant that it is your original work, you exclusively own all rights to such design, and it does not infringe any third party rights. You further warrant that such design was never sold before to anyone and that you will not offer it for sale outside of ividi Logo Maker.
8.1 Editing Tool Commercial Use License
In addition to purchasing a Logo Design, Buyers can purchase a package that allows them to create one or more Logo Design variations with the Logo Maker’s editing tool. When purchasing a package that offers the Logo Maker’s editing tool, ividi grants Buyers a remunerable, non-exclusive, non-transferable, non-sublicensable, and personalized right to access the Logo Maker’s editing tool for the purpose of editing the Logo Design.
Please note that reselling the Logo Design and/or Logo Design variations is forbidden and may result in restrictions to your account. ividi reserves the right to provide you with generally available updates to the editing tool and/or terminate the service at its sole discretion.
8.2 Logo Design Commercial Use License
When an Order through the Logo Maker is completed, and subject to payment, the Seller grants the Buyer a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable license to use the Logo Design embedded with the Buyer’s brand name for any purpose, except for any illegal, immoral or defamatory purpose. There is no warranty, express or implied, with the grant of this license, including with respect to fitness for a particular purpose. Neither the Seller nor ividi will be liable for any claims, or incidental, consequential or other damages arising out of this license, the Logo Design or the Buyers use of the Logo Design. For the avoidance of doubt, the Seller retains all ownership rights to the Logo Design, and no ownership or copyrights are granted to the Buyer.
9. User Conduct and Protection
ividi enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value.
ividi maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of ividi. This section relates to the expected conduct users should adhere to while interacting with each other on ividi.
To report a violation of our Terms, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
9.1 Basics
Requesting or providing email addresses, third party messaging applications, telephone numbers or any other personal contact details to communicate outside of ividi in order to circumvent or abuse the ividi messaging system or ividi platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
ividi does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
ividi does not provide protection for users who interact outside of the Site.
All information and file exchanges must be performed exclusively on the Site.
Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through ividi to contract, engage with, or pay outside of ividi.
Requesting or providing email addresses, third party messaging applications, telephone numbers or any other personal contact details to communicate outside of ividi in order to circumvent or abuse the ividi messaging system or ividi platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
ividi does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
ividi does not provide protection for users who interact outside of the Site.
All information and file exchanges must be performed exclusively on the Site.
Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through ividi to contract, engage with, or pay outside of ividi.
9.2 Orders
Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.
Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.
9.3 projects & Seller Page
Sellers warrant that any content included in their Services, AI Creation Model, project Page and Seller Page, is original work conceived by the Seller and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, AI Creation Model, project Page or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the projects.
Users may report projects or Services, that may be in violation of ividi’s Terms based on the reported project’s replicated similarity to pre-existing services (copycat projects) through our reporting system or to Customer Support.
Sellers using ividi Go must ensure that any materials used to train their AI Creation Models and Personal Assistant comply with ividi’s Terms and do not infringe on third-party rights.
Sellers warrant that any content included in their Services, AI Creation Model, project Page and Seller Page, is original work conceived by the Seller and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, AI Creation Model, project Page or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the projects.
Users may report projects or Services, that may be in violation of ividi’s Terms based on the reported project’s replicated similarity to pre-existing services (copycat projects) through our reporting system or to Customer Support.
Sellers using ividi Go must ensure that any materials used to train their AI Creation Models and Personal Assistant comply with ividi’s Terms and do not infringe on third-party rights.
9.4 Reporting Violations
If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us . To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Any misuse of our reporting system, as further detailed here, may result in a restriction or a permanent suspension of the related accounts.
9.5 Violations
Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affect your eligibility sell on the platform, or to certain benefits and tools, remove your projects from our listings or lead your account to becoming permanently disabled.
If we have taken action against a user’s account or a project(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.
Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affect your eligibility sell on the platform, or to certain benefits and tools, remove your projects from our listings or lead your account to becoming permanently disabled.
If we have taken action against a user’s account or a project(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.
Non-Permitted Usage
Adult Services & Pornography – ividi does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language – Communication on ividi should be friendly, constructive, and professional. ividi condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services or Orders.
Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of ividi will not be protected by our Terms of Service.
Authentic ividi Profile – You may not create a false identity on ividi, misrepresent your identity, create a ividi profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. ividi reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).
Intellectual Property Claims – ividi will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use – You may not use ividi for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.
Adult Services & Pornography – ividi does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language – Communication on ividi should be friendly, constructive, and professional. ividi condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services or Orders.
Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of ividi will not be protected by our Terms of Service.
Authentic ividi Profile – You may not create a false identity on ividi, misrepresent your identity, create a ividi profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. ividi reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).
Intellectual Property Claims – ividi will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use – You may not use ividi for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.
Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active ividi account and one member in a ividi Pro account or Team Account, as applicable. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the ividi community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of ividi’s Terms may be a cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on ividi. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell ividi accounts.
9.6 Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact ividi’s Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
9.7 Content Moderation, Notices and Appeals
ividi is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms. For more information on our content moderation processes, see here.
If ividi takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.
We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.
If your place of establishment or location is in the European Economic Area (EEA), you may select an out-of-court dispute settlement body that has been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.
We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.
The decisions of Dispute Settlement Bodies are not binding on either party.
ividi is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms. For more information on our content moderation processes, see here.
If ividi takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.
We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.
If your place of establishment or location is in the European Economic Area (EEA), you may select an out-of-court dispute settlement body that has been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.
We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.
The decisions of Dispute Settlement Bodies are not binding on either party.
9.8 Proprietary Restrictions
The Site, including its features, general layout, look and feel, design, information, content and other materials available thereon (other than UGC), and all intellectual property rights related to it are exclusively owned by ividi . ividi®, project® and projects® are all registered trademarks owned exclusively by ividi. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications and including any third party component or technology used to operate the Site or any of its features): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) access it, or use any delivery, in order to develop or build similar or competitive products or features, seek to acquire any ownership interest or license, sell, transfer, time-share, or lease it (or attempt any of the foregoing); (iii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iv) remove any copyright notice, identification or any other proprietary notices; (v) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (vi) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vii) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (viii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, retrieve, extract, copy or collect content or data from or through the Site, or engage in any manual process to do the same;(ix) systematically retrieve data or other content to create or compile, directly or indirectly, a collection, compilation, database, or directory, (x) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (xi) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (xii) access or use the Site in any way not expressly permitted by the Terms. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, ividi owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.
9.9 Feedback Rights
To the extent that you provide ividi with any comments, suggestions or other feedback regarding the the Site, as well as other ividi products or services (collective, the “Feedback”), you will be deemed to have granted ividi an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. ividi is under no obligation to implement any Feedback it may receive from users.
9.10 Confidentiality
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the Services, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the Services; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
10. User Generated Content
User Generated Content (“UGC”) refers to the content uploaded by users as opposed to content created by the Site. All content uploaded to the Site by our users (Buyers and Sellers) is User Generated Content. ividi does not proactively check UGC for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Site, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Violating content may be removed or disabled. To learn more on our reporting tools, see here.
Furthermore, ividi is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Pro Freelancers, Top Rated Sellers, ividi Choice, offer ividi Ads or otherwise). We provide no warranty with respect to Services on ividi, their delivery, any communications between Buyers and Sellers, AI-Generated Delivery created through ividi Go and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a Service, the Seller undertakes that they have sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on ividi. Sellers advertising online their Services, including project Page, Seller Page, AI Model, or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the project, AI Model or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller’s account.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement or trademark infringement – please see our Intellectual Property Claims Policy which forms an integral part of the Terms. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
11. Ownership
Ownership and limitations: When purchasing a Service on ividi, unless clearly stated otherwise on the Seller’s project page/description or in the Custom Offer, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights (to the extent permitted by applicable law) therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to the Terms, assigns all right, title and interest in and to the delivered work to the Buyer. Some projects (including for custom created work) charge additional payments (through project Extras) for a Commercial Use License. This means that if you purchase the project for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a project Extra and will have broader rights that cover your business use.
For Voice Over projects, when the work is delivered, and subject to payment, the Buyer is purchasing basic rights (which means the Buyer is paying a one time fee allowing them to use the work forever and for non-commercial purposes). If you intend to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through project Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through project Extra. For further information on the type of buy-outs, please read below.
For AI-Generated Delivery and Seller’s AI Model via ividi Go, please see the ividi Go section above.
Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to ividi, including project texts, photos, videos, usernames, user photos, ividi Answers, user videos and any other information, including the display of delivered work, may be used by ividi for no consideration for marketing purposes and/or other purpose relevant for the operation and function of the Site.
11.1 Voice Over Commercial Buy-Out
When purchasing a Voice Over Service, the Seller grants you a non-commercial, perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over. This excludes any commercial use, including radio, television and internet commercial spots.
By purchasing a Commercial Rights (Buy-Out) with your Order, in addition to the basic rights, the Seller grants you with a license to use the Voice Over for any commercial promotional and non-broadcast purposes for such period agreed with the Seller (and unless agreed otherwise – in perpetuity). Commercial, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-profit product or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.
By purchasing a Full Broadcast Rights (Buy-Out) with your Order, in addition to the Commercial Rights, the Seller grants you with a license for full broadcasting for such period agreed with the Seller (and unless agreed otherwise – in perpetuity). Full Broadcasting includes internet, radio, and TV “paid channels”, such as (by way of example), television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.
This Buy-Out is subject to ividi’s Terms. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor ividi will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
11.2 Commercial Use License
By purchasing a “Commercial Use License” with your Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to ividi’s Terms. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor ividi will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
12. Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT, FEATURES, SERVICES AND PROGRAMS, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, FEATURES, SERVICES AND PROGRAMS, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER IVIDI NOR ANY PERSON ASSOCIATED WITH IVIDI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
13. Machine Translation
Certain user-generated content on the Site has been translated for your convenience using translation software powered by Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.
Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.
The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.
14. Limitation on Liability
PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL IVIDI, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, THE CONDUCT OF THIRD PARTIES, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with ividi, where control means having voting stock or other ownership interest or the majority of voting rights of such entity.
15. Deactivate and Disable Account
ividi reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.
Violation of ividi’s Terms may get your account permanently disabled.
Users with disabled accounts will not be able to sell or buy on ividi and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.
Users may also deactivate their account with ividi at any time from their account settings. Users that deactivate their account will still be responsible for any outstanding payment obligations. For more information, see our website.
Any provisions of the Terms that relate to the relation between a Seller and a Buyer regarding Orders on ividi will remain in effect even after you deactivate your account, or after your access to ividi is disabled.
ividi reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.
Violation of ividi’s Terms may get your account permanently disabled.
Users with disabled accounts will not be able to sell or buy on ividi and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.
Users may also deactivate their account with ividi at any time from their account settings. Users that deactivate their account will still be responsible for any outstanding payment obligations. For more information, see our website.
Any provisions of the Terms that relate to the relation between a Seller and a Buyer regarding Orders on ividi will remain in effect even after you deactivate your account, or after your access to ividi is disabled.
16. Security Features
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
17. General Terms
17.1 Changes to these Terms
ividi may make changes to these Terms from time to time. When these changes are made, ividi will make a new copy of the Terms available on the respective page.
You understand and agree that if you use ividi after the date on which the Terms have changed, ividi will treat your use as acceptance of the updated Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account. For more information, see “How to deactivate or permanently delete your account (opens in a new tab)“.
ividi may change these Terms due to changes in the Site, the Site’s policies, the services and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.
ividi may make changes to these Terms from time to time. When these changes are made, ividi will make a new copy of the Terms available on the respective page.
You understand and agree that if you use ividi after the date on which the Terms have changed, ividi will treat your use as acceptance of the updated Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account. For more information, see “How to deactivate or permanently delete your account (opens in a new tab)“.
ividi may change these Terms due to changes in the Site, the Site’s policies, the services and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.
17.2 Indemnification
To the fullest extent possible pursuant to applicable law, you agree to defend, indemnify, and hold ividi harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees) arising from: (1) your violation of any of these Terms or any other ividi Terms, policies and standards; (2) your violation of any third-party right, including any intellectual property right, access rights, property, or privacy right; and/or (3) any other type of claim that your project Page, Seller Page, Services, your profile and/or your use of the Site or ividi services caused to a third party, provided that ividi acts with reasonable professional diligence. ividi reserves the right to handle its legal defense however it deems fit—even if you are indemnifying ividi—in which case you agree to cooperate with ividi so it can execute its strategy.
17.3 Severability
If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. ividi’s failure to enforce any part of the Terms is not a waiver of its right to later enforce that or any other part of the Terms.
17.4 Entire Agreement
Our Terms constitute the entire agreement concerning the subject matter therein, and supersede any other agreement regarding the Site or services.
17.5 Interpretation
Any heading, caption or section title contained herein, and/or any explanation or summary columns, is provided only for convenience, and in no way alters and/or amend the provisions within the Terms nor shall it legally bind us in any way.
The original language of the Terms is English. ividi makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail. For consumers only, if you are residing in the EEA, the interpretation more favorable with the consumer shall prevail.
Any heading, caption or section title contained herein, and/or any explanation or summary columns, is provided only for convenience, and in no way alters and/or amend the provisions within the Terms nor shall it legally bind us in any way.
The original language of the Terms is English. ividi makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail. For consumers only, if you are residing in the EEA, the interpretation more favorable with the consumer shall prevail.
Payment Terms
1. Key Terms
Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.
Ividi Balance is the aggregated amount of your Earnings as a Seller and/or returned payments from canceled Orders (or canceled Weekly Report) as a Buyer and/or your ividi Pro Balance (as defined in the ividi Pro Terms of Service).
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Site. These services include the collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to and from Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of ividi Balance funds.
Earnings is the money that Sellers earn on ividi and can either be withdrawn or used to purchase services through the Site, subject to these Terms.
2. Receiving Payments
2.1 General
As a Seller, each Order you sell and successfully complete, credits your account with Earnings equal to 70% of the purchase amount.
For Sellers, on Hourly Contracts, the Services detailed in each Weekly Report you successfully complete, credits your account with Earnings equal to 70% of the Hourly Rate for the number of hours on the completed Weekly Report. MadHatter fellows & certain privileged partners may have special rates that apply either indefinitely or for certain projects. There are special rules & reduced commissions for contests launched by MadHatter.
ividi credits Sellers once an Order, or Weekly Report for Hourly Contracts, is completed. See the “Orders” section in the Terms of Service for more information.
If an Order, or Weekly Report for Hourly Contracts, is canceled (for any reason), the funds paid will be returned to the Buyer’s ividi Balance.
Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the project Page, Seller’s AI Model page, the Logo Maker order page, or otherwise agreed between Seller and Buyer, is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Payment Service Providers facilitate payments to Sellers. In the event ividi receives any funds, Seller agrees that ividi does so as its agent. Seller hereby appoints ividi as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to ividi shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by ividi via its Payment Services Providers, and ividi via its Payment Services Providers, is responsible for remitting the funds to Seller in the manner described in these Payment Terms. In the event that ividi, (via its Payment Services Providers), does not remit any such amounts to Seller, the Seller will have recourse only against ividi and not the Buyer directly. Seller agrees that ividi may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that ividi may deem necessary or prudent.
ividi is not a Payment Services Provider. ividi partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with ividi Balances. None of the above payment services are performed by ividi itself. In addition, all payments services in connection with the withdrawal of funds on the Site are performed by ividi’s Payment Services Providers and not by ividi itself. As a Seller, you agree to be bound by any additional terms and conditions provided by a Payment Services Provider, as such terms may be modified by the Payment Services Provider from time to time.
As a Seller, each Order you sell and successfully complete, credits your account with Earnings equal to 70% of the purchase amount.
For Sellers, on Hourly Contracts, the Services detailed in each Weekly Report you successfully complete, credits your account with Earnings equal to 70% of the Hourly Rate for the number of hours on the completed Weekly Report. MadHatter fellows & certain privileged partners may have special rates that apply either indefinitely or for certain projects. There are special rules & reduced commissions for contests launched by MadHatter.
ividi credits Sellers once an Order, or Weekly Report for Hourly Contracts, is completed. See the “Orders” section in the Terms of Service for more information.
If an Order, or Weekly Report for Hourly Contracts, is canceled (for any reason), the funds paid will be returned to the Buyer’s ividi Balance.
Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the project Page, Seller’s AI Model page, the Logo Maker order page, or otherwise agreed between Seller and Buyer, is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Payment Service Providers facilitate payments to Sellers. In the event ividi receives any funds, Seller agrees that ividi does so as its agent. Seller hereby appoints ividi as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to ividi shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by ividi via its Payment Services Providers, and ividi via its Payment Services Providers, is responsible for remitting the funds to Seller in the manner described in these Payment Terms. In the event that ividi, (via its Payment Services Providers), does not remit any such amounts to Seller, the Seller will have recourse only against ividi and not the Buyer directly. Seller agrees that ividi may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that ividi may deem necessary or prudent.
ividi is not a Payment Services Provider. ividi partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with ividi Balances. None of the above payment services are performed by ividi itself. In addition, all payments services in connection with the withdrawal of funds on the Site are performed by ividi’s Payment Services Providers and not by ividi itself. As a Seller, you agree to be bound by any additional terms and conditions provided by a Payment Services Provider, as such terms may be modified by the Payment Services Provider from time to time.
2.2 Withdrawing Earnings
Sellers may withdraw their Earnings using one of ividi’s withdrawal options (see Withdrawal Method section below regarding withdrawal fees). To withdraw your available Earnings, you must click on the designated withdrawal provider to initiate the withdrawal process.
To withdraw your Earnings, you must have an account with at least one of ividi’s Payment Service Providers for the withdrawal methods listed in section 2.3 below. All funds eligible for Withdrawal will be held on your behalf at an account with ividi’s Payment Services Provider with which you opened an account. All payment services, including withdrawal services, will be provided by ividi’s Payment Services Provider and not by ividi itself.
Your ividi profile can be associated with only one account from each ividi withdrawal method. A Payment Service Provider withdrawal account can be associated with only one ividi profile.
Earnings are only made available for withdrawal from the Earnings page following a safety clearance period of 21 days after the Order is marked as complete. Top Rated Sellers are eligible to withdraw Earnings following a safety clearance period of 14 days after the Order is marked as complete. For Hourly Contracts, the safety clearance period is 14 days after the Weekly Report is completed.
ividi may temporarily disable a Seller’s ability to withdraw Earnings where ividi determines, in its sole discretion, that such action is reasonable in order to comply with legal requirements, prevent fraud, or protect the rights or interests of ividi or any third party. While not an exhaustive list, this suspension may be a result of security issues, improper behavior reported by other users, or associating multiple ividi accounts to a single withdrawal provider.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers.
Withdrawals are final and cannot be undone. We will not be able to cancel or reverse this process once it has begun.
In certain cases, Sellers may withdraw Earnings in several different currencies. All currency exchange services in connection with such withdrawals are performed by ividi’s Payment Services Providers and not by ividi itself. Your ividi Balance is always derived from its US$ value and, therefore, the local currency amount of your ividi Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Earnings in US$.
Sellers will be able to withdraw their Earnings from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to ividi’s approval.
Sellers may withdraw their Earnings using one of ividi’s withdrawal options (see Withdrawal Method section below regarding withdrawal fees). To withdraw your available Earnings, you must click on the designated withdrawal provider to initiate the withdrawal process.
To withdraw your Earnings, you must have an account with at least one of ividi’s Payment Service Providers for the withdrawal methods listed in section 2.3 below. All funds eligible for Withdrawal will be held on your behalf at an account with ividi’s Payment Services Provider with which you opened an account. All payment services, including withdrawal services, will be provided by ividi’s Payment Services Provider and not by ividi itself.
Your ividi profile can be associated with only one account from each ividi withdrawal method. A Payment Service Provider withdrawal account can be associated with only one ividi profile.
Earnings are only made available for withdrawal from the Earnings page following a safety clearance period of 21 days after the Order is marked as complete. Top Rated Sellers are eligible to withdraw Earnings following a safety clearance period of 14 days after the Order is marked as complete. For Hourly Contracts, the safety clearance period is 14 days after the Weekly Report is completed.
ividi may temporarily disable a Seller’s ability to withdraw Earnings where ividi determines, in its sole discretion, that such action is reasonable in order to comply with legal requirements, prevent fraud, or protect the rights or interests of ividi or any third party. While not an exhaustive list, this suspension may be a result of security issues, improper behavior reported by other users, or associating multiple ividi accounts to a single withdrawal provider.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers.
Withdrawals are final and cannot be undone. We will not be able to cancel or reverse this process once it has begun.
In certain cases, Sellers may withdraw Earnings in several different currencies. All currency exchange services in connection with such withdrawals are performed by ividi’s Payment Services Providers and not by ividi itself. Your ividi Balance is always derived from its US$ value and, therefore, the local currency amount of your ividi Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Earnings in US$.
Sellers will be able to withdraw their Earnings from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to ividi’s approval.
2.3 Withdrawal Methods
Below are the applicable withdrawal methods and withdrawal fees as charged by the Payment Services Providers you chose to open an account with, as applicable:
Direct Deposit will be made to your account.
* The Payment Services Provider that you chose (PayPal or Payoneer) may apply additional fees based on your location and currency.
3. Purchasing
3.1 General
ividi is not a Payment Service Provider. ividi partners with Payment Services Providers for the purpose of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with ividi Balances. All payment services in connection with the collection of funds on the Site are performed by ividi’s Payment Services Providers and not by ividi .
ividi serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by ividi via its Payment Services Providers and ividi via its Payment Service Providers is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that ividi via Payment Services Providers does not remit any such amounts to Seller, the Seller will have recourse only against ividi and not the Buyer directly. In accepting liability as the limited authorized payment collection agent of Seller, ividi and its affiliates assume no liability for any acts or omissions of Seller.
In most locations, purchases on ividi can be made by using one of the following payment methods: Credit Card, PayPal, ividi Credits or existing ividi Balance. Additional payment methods may apply in certain locations.
Service fees on ividi cover administrative costs.
Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. As of March 2025, the service fees for projects are 30% of the purchase amount.
In case you, as a Buyer, have an available ividi Balance, it will be automatically used to pay for your next purchase.
You may not offer Sellers to pay, or make payment using any method other than through the Site. In case you have been asked to use an alternative payment method, please report it immediately..
You agree to receive invoices and/or payment receipts from ividi in electronic form as PDF documents, by email or through the Site.
To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either ividi or ividi’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Payment information provided to Payment Services Providers is subject to the Payment Service Provider’s privacy policy and their terms and conditions.
By using any payment method and/or providing payment details for making purchases on ividi, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on ividi; and (d) such actions do not violate any applicable law.
ividi is not a Payment Service Provider. ividi partners with Payment Services Providers for the purpose of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with ividi Balances. All payment services in connection with the collection of funds on the Site are performed by ividi’s Payment Services Providers and not by ividi .
ividi serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by ividi via its Payment Services Providers and ividi via its Payment Service Providers is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that ividi via Payment Services Providers does not remit any such amounts to Seller, the Seller will have recourse only against ividi and not the Buyer directly. In accepting liability as the limited authorized payment collection agent of Seller, ividi and its affiliates assume no liability for any acts or omissions of Seller.
In most locations, purchases on ividi can be made by using one of the following payment methods: Credit Card, PayPal, ividi Credits or existing ividi Balance. Additional payment methods may apply in certain locations.
Service fees on ividi cover administrative costs.
Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. As of March 2025, the service fees for projects are 30% of the purchase amount.
In case you, as a Buyer, have an available ividi Balance, it will be automatically used to pay for your next purchase.
You may not offer Sellers to pay, or make payment using any method other than through the Site. In case you have been asked to use an alternative payment method, please report it immediately..
You agree to receive invoices and/or payment receipts from ividi in electronic form as PDF documents, by email or through the Site.
To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either ividi or ividi’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Payment information provided to Payment Services Providers is subject to the Payment Service Provider’s privacy policy and their terms and conditions.
By using any payment method and/or providing payment details for making purchases on ividi, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on ividi; and (d) such actions do not violate any applicable law.
3.2 Promo Codes
From time to time we may offer you promo codes for purchasing projects and/or other services offered on the Site, on special discounts. Promo Codes are valid only for purchases on ividi and are subject to different time limitations and will expire after their predefined term. Promo codes have no monetary value. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. For Orders that are composed of one or more milestones, the promo code will apply to the first milestone only. Promo Codes do not apply to ividi Credits. Promo Codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. ividi reserves the right to modify or cancel promo codes at any time.
4. Taxes
ividi may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount ividi will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount ividi will be required to withhold will be deducted from the Seller’s Earnings, as required by applicable laws.
Indirect taxes are in addition to the price shown on the Site, and in any event, any such taxes will always be displayed to the Buyer before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
ividi may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount ividi will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount ividi will be required to withhold will be deducted from the Seller’s Earnings, as required by applicable laws.
Indirect taxes are in addition to the price shown on the Site, and in any event, any such taxes will always be displayed to the Buyer before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
5. Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact ividi’s Customer Support department for assistance on our website.
5.1 Basics
Order, or for Hourly Contracts – Weekly Report, cancellations can be performed on ividi, when eligible, by ividi (via Customer Support or otherwise) or through the Resolution Center.
Filing a transaction dispute or reversing a payment through your payment provider or your bank, after an Order, or for Hourly Contracts – Weekly Report, is accepted and delivered, is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that you encounter an issue related to Services, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
ividi, through its Payment Services Provider, reserves the right to cancel Orders or place funds on hold for any suspected violation of the law, the Terms of Service, or fraudulent transactions made on the Site.
All transfer and assignment of intellectual property to the Buyer shall be subject to full payment by the Buyer. The Buyer will not be allowed to use the delivery if payment is canceled for any reason.
If an Order is cancelled (for any reason), the funds paid will be returned to the Buyer’s ividi Balance.
Revisions to deliveries can be performed by Sellers based on the Seller’s project and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.
Requests for revisions can be performed through the Order Page while the Order, or for Hourly Contracts – Weekly Report, is marked as Delivered.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Order, or for Hourly Contracts – Weekly Report, cancellations can be performed on ividi, when eligible, by ividi (via Customer Support or otherwise) or through the Resolution Center.
Filing a transaction dispute or reversing a payment through your payment provider or your bank, after an Order, or for Hourly Contracts – Weekly Report, is accepted and delivered, is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that you encounter an issue related to Services, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
ividi, through its Payment Services Provider, reserves the right to cancel Orders or place funds on hold for any suspected violation of the law, the Terms of Service, or fraudulent transactions made on the Site.
All transfer and assignment of intellectual property to the Buyer shall be subject to full payment by the Buyer. The Buyer will not be allowed to use the delivery if payment is canceled for any reason.
If an Order is cancelled (for any reason), the funds paid will be returned to the Buyer’s ividi Balance.
Revisions to deliveries can be performed by Sellers based on the Seller’s project and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.
Requests for revisions can be performed through the Order Page while the Order, or for Hourly Contracts – Weekly Report, is marked as Delivered.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
5.2 Order Cancellations
ividi encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
Eligibility for requests to ividi to cancel an Order will be assessed by ividi based on a potential misconduct, violations of our Terms of Service and/or our Community Standards and improper usage of the ividi delivery system. See below for Order specific eligibility.
Completed Orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 21 days after the Order (or Milestone) is marked as complete. Please be advised that Orders cannot be partially canceled (i.e. we can only cancel the entire Order when it is justified). For Hourly Contracts, completed Weekly Reports, may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 7 days after the Weekly Report is marked as Complete.
In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed Order even after 21 days have passed from its completion. For Orders made through the ividi Go AI Model or ividi Logo Maker, subject to applicable laws, once payment has been made, the Order is final and cannot be canceled or refunded
Orders are not eligible to be canceled based on the quality of Service/materials delivered by the Seller if the service was rendered as described in the project Page or as agreed between Seller and Buyer. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
You must use ividi Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders, or Weekly Reports, where the Buyer has failed to inform their Seller of issues related to the Seller’s Service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of ividi.
Any non-permitted usage of ividi encountered during an Order, after being reviewed by our Customer Support team, may result in the Order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of ividi’s Terms of Service.
ividi will cancel Orders, or for Hourly Contracts – Weekly Report, based on, but not limited to, the following reasons:
ividi encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
Eligibility for requests to ividi to cancel an Order will be assessed by ividi based on a potential misconduct, violations of our Terms of Service and/or our Community Standards and improper usage of the ividi delivery system. See below for Order specific eligibility.
Completed Orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 21 days after the Order (or Milestone) is marked as complete. Please be advised that Orders cannot be partially canceled (i.e. we can only cancel the entire Order when it is justified). For Hourly Contracts, completed Weekly Reports, may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 7 days after the Weekly Report is marked as Complete.
In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed Order even after 21 days have passed from its completion. For Orders made through the ividi Go AI Model or ividi Logo Maker, subject to applicable laws, once payment has been made, the Order is final and cannot be canceled or refunded
Orders are not eligible to be canceled based on the quality of Service/materials delivered by the Seller if the service was rendered as described in the project Page or as agreed between Seller and Buyer. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
You must use ividi Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders, or Weekly Reports, where the Buyer has failed to inform their Seller of issues related to the Seller’s Service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of ividi.
Any non-permitted usage of ividi encountered during an Order, after being reviewed by our Customer Support team, may result in the Order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of ividi’s Terms of Service.
ividi will cancel Orders, or for Hourly Contracts – Weekly Report, based on, but not limited to, the following reasons:
Active Orders (after requirements were submitted to the Seller and before the Seller delivers on ividi):
The Seller is late and unresponsive for more than 24 hours while the Order is marked as Late.
Users are abusive towards the other party through threats of low ratings or leveraging Order materials (such as logins, personal information) against each other.
Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.
The user is no longer an active ividi user due to Terms of Service violations or closure of their account.
Delivered Orders (after the Seller clicks Deliver Now and before the Order is marked as completed):
The Seller uses the delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account.
The Seller delivers no files and/or proof of work related to the agreed upon Order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
The Seller requests additional payments, on or off the Site, by withholding the final delivery of services directly related to the agreed requirements.
The Seller is withholding the final delivery of services for improved ratings.
Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.
Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.
Completed Orders, or completed Weekly Report (after the order is marked as complete and before the 14-day limitation, or 7 days for Hourly Contracts):
Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s project Page and cannot be retroactively included once the Order is completed for over 14 days.
ividi Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the Order to be marked as complete.
5.3 Chargebacks
ividi reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, ividi via one of its ividi’s Payment Services Providers will return parts or full Earnings back to Sellers, otherwise the chargeback amount will be borne by the Seller.
5.4 Refunds
ividi does not automatically refund payments made for canceled orders, or for Hourly Contracts – canceled Weekly Report, back to your payment provider. Funds from cancellations are returned to the Buyer’s ividi Balance and are available for future purchases on ividi.
Refunds from Buyer’s ividi Balance (i.e. refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
Sellers may offer a partial refund with respect to a specific Order or Weekly Report to the Buyer. Upon acceptance by the Buyer of such partial refund, the amount will be automatically refunded to the Buyer‘s payment method. In the event that ividi, through its Payment Service Providers, will not be able to refund the agreed amount to Buyer’s payment method, such amount will be added to Buyer’s ividi Balance.
6. General Terms
6.1 Modifications
ividi may make changes to these Payment Terms from time to time. When these changes are made, ividi will make a new copy of the terms available on this page.
You understand and agree that if you use ividi after the date on which the Payment Terms have changed, ividi will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account.
ividi may change these Terms due to changes in the Site and in the usual course of developing our product and services, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.
6.2 Governing Law
Any claims pursuant to these payment terms related to the processing of transactions and card payments from the world will be governed by and construed in accordance with the laws of the Kingdom of the Netherlands, and any claims pursuant to these payment terms related to the processing of transactions and card payments outside of the Netherlands will be governed by and construed in accordance with the laws of Kingdom of the Netherlands.